Several options from 5-minute text chats to 60 minutes video calls

{% $shop.displayName %} typically replies within 24-hours

Your session will remain private between you and {% $shop.displayName %} and will NOT be posted into the community

Private 1:1

{% $shop.displayName %} typically replies within 48-hours

Your question and {% $shop.displayName %}'s answer will be posted in the community and members will be able to comment on the conversation

Public question

Conversation that will be available on the feed