Several options from 5-minute text chats to 60 minutes video calls

{% $shop.displayName %} typically replies within 24-hours

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Private 1:1

{% $shop.displayName %} typically replies within 48-hours

Your question and {% $shop.displayName %}'s answer will be posted in the community and members will be able to comment on the conversation

Public question

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Jay i was traveling, got delayed and my vial was room temp for a couple hours, do you think it is still ok to use?